| Author(s) |
Helen G Ilott Gary Holdgrafer Judith Sutter |
| Volume | 15 |
| Number | 3 |
| Year | 1991 |
| Page(s) | 31-35 |
| Language | English |
| Category | |
| Keywords |
speech therapy school administration |
| Abstract |
This study investigated consumers' satisfaction with one school district's speech-language services as expressed by parents, teachers, and principals. Responses were analyzed according to five variations in mode of service delivery. Although generally satisfactory ratings were obtained, there were interesting variations related to respondent group and mode of delivery. Hypotheses were developed regarding changes that might increase consumer satisfaction. Cette étude a porté sur la satisfaction du consommateur vis-à-vis des services d'orthophonie offerts par une école de district, comme l'ont exprimé les parents, les professeurs et les directeurs. Les réponses ont été analysées selon cinq variations du mode de prestation de services. Même si des résultats satisfaisants ont généralement été obtenus, il y a eu des écarts intéressants selon les groupes de répondants et le mode de prestation utilisé. Des hypothèses ont été élaborées en ce qui concerne les changements qui pourraient augmenter le degré de satisfaction du consommateur. |
| Record ID | 396 |
| Link | https://cjslpa.ca/files/1991_JSLPA_Vol_15/No_03_1-58/Ilott_Holdgrafer_Sutter_JSLPA_1991.pdf |
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